can it be? finally done? ... WTF?

And now, the servers have been installed (all except for the HP-UX I may give up on).

after the following loop through the tech support desk:

1. go to system A
2. go to system B
3. go to system C
4. go to system D
5. go to system F
6. no, go to system C. enter text 'XYZ A'
7. FAIL
8. no, go to system C. enter text 'XYZ B'
9. SUCCESS

The admin rights have been granted.

It seems obvious now, but if you're not given a definitive answer when you ask "Doesn't Umbrella Corp already have a pool of licenses we can pull from?", keep asking.

Turns out, we had the licenses all along. SWEET ZOMBIE JESUS, that was good times.